Below are my top 10 questions I like to supply businesses with to ask them self before we get to far in the outsourcing process. Take a look and let me know.
Mike’s Top 10 “SELF” Outsourcing Questions
1. What is my primary goal in working with a commercial call center?
2. What is my preliminary time line for rolling out the services I am immediately interested in?
3. How am I currently performing the task I am now looking to outsource?
4. What is the real DOLLAR amount each call is worth to me and my team?
5. What is my preliminary monthly, quarterly, and annual budget for these services?
6. How much percent am I willing to exceed my budget and be comfortable?
7. What services do I want but do not necessarily need at launch?
8. How soon after l launch do I want to add the additional services?
9. What type of reporting will I require to monitor the call centers performance and monitor my success?
10. How interactive do I want my experience to be with my call center provider?
Thursday, January 22, 2009
Thursday, January 8, 2009
Bi-lingual Order Taking- Outsource Your Order Taking Business Processes
In today’s complex commerce environment, bi-lingual order taking business processes are more important than ever. You need to provide your customer with piece of mind when ordering from your business by reassuring them that no matter what time of day or night there is a live person that speaks their language there to help them place their order. The United States Census shows that the U.S. Hispanic population continues to grow nationwide and that studies reveal a continuous increase of Spanish speaking Americans. It has become more important to be able to provide bi-lingual order taking. Spanish speaking customers would rather conduct business in their own language.
When looking to outsource your order taking business processes, be sure to provide bi-lingual order taking services as a priority. Some top of the line features to consider are:
· 24/7/365 Bi-lingual (Spanish/English) Order Taking Support
· Custom built order taking systems for seamless integration with fulfillment houses
· Fully customized online static and demographic reporting
· Digital Recordings of each and every call taken by the agent
· Screen snaps of calls being taken so you can see what we see when a call is taken
· Custom agent incentive program offerings
Outsourcing your bi-lingual order taking for standard 1 product sales and services to catalogs with over 1000 SKU’s requires teamwork and homework. Working closely with your outsourcing team is essential to the success of your business. Every process is customized to your company’s needs. Starting your bi-lingual order taking outsourcing process will take time so that data collection and research can be done. Extensive research on all of your products, services and customer base is done carefully to find the best possible solutions for your bi-lingual order taking process needs. Your customers will rely on factual information about your products or services and appreciate your reputation for quality customer service.
Bi-lingual order taking will be the link to success that you may not have had in the past. Find out more about your customer base and how outsourcing your bi-lingual order taking will help your business grow.
Bio: Linda Dunkelberger is a freelance writer and editor working on a project for goACANow.com or Answer Center America, Inc. “Bi-lingual Order Taking- Outsource Your Order Taking Business Processes” is about what to look for when outsourcing your bi-lingual order taking business process. Order Connect is ACA’s premier 24 hour bi-lingual order taking call center service.
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